Roofing and Exteriors FAQs

The business lists 114 East State Street, O'Fallon, IL 62269 and 8853 Petroff Dr, Caseyville, IL 62232. Call before visiting so the team can confirm where to meet you.

Regular business hours are Monday through Saturday, 8 a.m. to 5 p.m. Sunday is closed. Call 618-852-9704 to discuss urgent roof damage or an appointment outside regular hours.

Call 618-852-9704 or use the contact form. Include the property address and a short description of the work you need.

Hero Roofing and Exteriors is based in O'Fallon and serves surrounding communities. Contact the team with your property address to confirm coverage.

Yes. We work on single-family homes, townhomes, duplexes, condominium and apartment buildings, offices, retail properties, industrial buildings, warehouses, detached garages, and outbuildings. Tell us about your property when requesting an assessment.

Call 618-852-9704 or use the contact form with your property address, project details, and photos taken safely from the ground if available. Estimates are free and include a detailed inspection report. Ask the team whether any separate diagnostic work is needed for your property.

The business lists roof inspections and evaluations. An on-site assessment helps determine whether repair, maintenance, or replacement makes sense.

Keep clear of loose roofing, fallen wires, and wet electrical fixtures. Photograph visible damage from a safe place and contact us. We inspect hail and wind damage and can discuss temporary tarping when conditions allow.

We offer repair, restoration, coating, and replacement. We inspect the roof's condition, the extent and cause of damage, and whether the existing system is suitable for repair or coating before recommending an option.

The site has service pages for metal, cedar shake, tile, and flat roofs, along with roof coatings. Ask which material or roof system fits your building.

Yes. The site also lists siding and gutter work. Describe your project when you contact the team so they can confirm the scope.

Financing is available through approved third-party lenders. Approval and terms depend on the lender's credit and program requirements. Ask for current options before deciding on a project.

We can document roof damage with photos and an estimate, discuss the scope with an insurance adjuster, and provide completion records. The customer files the claim and remains responsible for the deductible; the insurer decides coverage. We do not act as a public adjuster unless separately contracted and legally authorized.

Warranty terms depend on the work and materials. Ask for applicable manufacturer and workmanship terms in writing when reviewing a proposal.

The services page describes the company as licensed, bonded, and insured, and the site lists license number 104.020402. Ask for current documentation if your project requires it.

You can contact us by text, ask about a same-day assessment when available, request an appointment window, or discuss a remote or video consultation. We can also inspect a roof with the owner's permission when the owner is away. Confirm what is practical for your property when scheduling.

Your sales representative also serves as your project manager from start to finish. The team can provide progress updates and photos of roof conditions and work as the project proceeds.

The crew covers landscaping where needed, removes project debris, and uses a magnet to check for nails at the end of the job. Discuss any areas needing special protection before work starts.

The team provides before, during, and after photos, applicable warranty documents, and a certificate of completion. Ask your project manager to review the completed scope with you.

You are responsible for your deductible and any work or upgrades the insurer does not cover. The team can explain proposed out-of-pocket costs before work begins; your insurer determines what the policy covers.

The proposal reflects roof size, material or system, existing condition, access, and the work needed. Concealed damage or extra layers may change the scope; the team documents those findings and seeks approval for added work.

We offer residential roof inspections, repairs, replacement, storm restoration, and new installation. The right scope depends on your roof and goals.

We offer commercial roof inspections, installation, replacement, repair, and preventative maintenance. Share the roof type and building use when requesting an assessment.

A coating may be an option after the roof surface and condition are assessed. Coating over an unresolved leak is not a substitute for needed repair.

The metal roofing page lists evaluation, installation, replacement, maintenance, and repair for commercial metal roofs.

The cedar shake page lists assessment, installation, replacement, and upkeep for commercial roofs. An inspection can show whether isolated shakes or a larger area needs attention.

The tile roofing page lists assessment, installation, replacement, maintenance, and repairs for commercial tile roofs. Keep off damaged tiles and request an inspection.

Yes. We service flat and low-slope roofs, including EPDM, TPO, and modified bitumen systems. We assess drainage and ponding along with the roof surface before recommending repair, maintenance, or replacement.

We install and replace skylights and assess flashing, leaks, and damaged skylight components. The surrounding roof should be checked before choosing a repair or replacement.

Yes. Maintenance can include a roof inspection, checks of flashing, penetrations and sealants, clearing debris from roof drains and gutters, photos, a written condition report, and minor maintenance where applicable. Visit frequency and scope depend on the roof and proposal.

Yes. We handle gutter work. Explain whether you need installation, repair, or help with drainage so the team can confirm the scope.

Yes. We handle siding work. Share the affected area and whether you are planning new work or addressing damage.

Yes. For occupied buildings, HOAs, and properties managed by others, we can discuss phased work, scheduling around business activity where possible, protected access routes, and progress updates. Tell us about operating hours and access needs before work begins.

We handle required permits for the roofing project. Tell us about any HOA requirements or property-specific approvals when planning the work.

The crew plans work around weather conditions. If rain or severe weather interrupts an open-roof project, they will secure or tarp the exposed area as soon as conditions allow and resume work when it is safe.

If work reveals concealed damage or another change, the team documents it with photos and explains the revised scope and price. A change order is submitted for customer approval before the additional work proceeds.